Returns & Exchanges
Santicler is committed to your complete satisfaction; we offer a 14-day return window for all unworn, unwashed items in their original packaging. Please note that all returned garments must have original tags attached to be eligible for a full refund or exchange.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back and receive a prepaid shipping label.
Pack Your Items
Carefully place the items in their original protective packaging, ensuring that all designer tags and security seals remain intact and undamaged.
Ship the Package
Affix the provided prepaid label to your package and drop it off at any authorized shipping location or schedule a carrier pickup at your convenience.
Inspection and Refund
Once our atelier receives and inspects your return for quality compliance, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing